FAQ
Frequently Asked Questions
PAYMENTS AND SECURITY
Is my payment information safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is fast, simple, and secure.
Where can I learn more about payment and processing in your store?
For more information, you can also read the WooCommerce Terms of Service here or the Privacy Statement here.
What payment methods do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Do you offer refunds?
Yes, we offer full and partial refunds. Please inquire for more information about our refund policy.
How long after completing a purchase can I request a refund?
If the product and packaging are unopened and undamaged, you are entitled to a full refund. If the packaging has been opened and the product has been used, you are entitled to a partial refund. If a product has been damaged and the damage is not covered by your warranty, you are not eligible for a refund. Please check our terms of use to see if you are eligible for a refund.
How much can I get reimbursed?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Who pays the shipping costs in the event of a refund when the order does not qualify for free shipping?
When an order does not include free shipping, all shipping costs (including return shipping) are the responsibility of the customer.
Who pays the shipping costs in the event of a refund when the order qualifies for free shipping?
When an order includes free shipping, only the return shipping costs are the customer’s responsibility.
SHIPPING and DELIVERY
How long does it take to receive my products?
Shipping rates may vary depending on your region and are calculated at checkout. Here are the complete details of our shipping policy.
How much does it cost?
Shipping rates may vary depending on your region and are calculated at checkout. Here are the complete details of our shipping policy.
Is delivery free?
Yes, we offer free shipping on large domestic orders. Check your cart to see the current free shipping offer.
Do you ship internationally?
Available in France only, for now
Do you ship to my area?
A complete list of all our shipping zones can be found here.
If your country or region is not listed, please feel free to contact us to see if we can work out the details.
FREE RETURNS
Satisfied or refunded within 14 days.
INTERNATIONAL SHIPPING
Free delivery on orders over €99.
CUSTOMER SERVICE
Send us a message at info@poivre-blanc.com
